ARIIA for Telecommunications
Network, customer, and revenue unified
Telecoms manage network quality, subscriber churn, revenue assurance, and field operations — all in different systems. ARIIA connects them and reasons across the full subscriber and network lifecycle.
Key Use Cases
- Churn prediction with network experience, billing, and CRM context
- Network quality intelligence across cell sites and regions
- Revenue assurance and leakage detection across BSS/OSS
- Field service optimization and MTTR reduction
- ARPU growth intelligence by segment and product bundle
Data Sources ARIIA Connects
| System Type | Examples |
|---|---|
| BSS | Billing systems, CRM, order management, product catalogue |
| OSS | Network management systems, alarm systems, field service |
| Network | Cell site performance, RAN data, core network metrics |
| Customer | Subscriber profiles, usage data, support ticket history |
| External | Competitor pricing, regulatory filings, market share data |
Outcomes
| Metric | Result | How |
|---|---|---|
| Churn rate reduction in at-risk segments | 26% | Early warning scores combining network quality, support history, and usage patterns |
| Revenue leakage recovered annually | $4.5M | Cross-system BSS/OSS reconciliation identifying billing gaps and unauthorised usage |
| Faster network fault resolution | 35% | Root-cause reasoning connecting alarm data, field history, and equipment lifecycle |
Example Intelligence Queries
- "Which subscribers in the APAC region are at highest churn risk this month?"
- "Show me revenue leakage by product type across the postpaid segment"
- "What is causing the degraded NPS scores in the South region — network, billing, or support?"
- "Which cell sites have recurring fault patterns that predict major outages?"